Shipping policy

We aim to deliver your order as quickly and safely as possible.

All items are handmade and produced only after the order is confirmed.

 

• Production time: 5–7 business days.
• Please add shipping time to this estimate.

Shipping

• Delivery times depend on the shipping method and destination.
• Once your order is shipped, you will receive a tracking number.

•  Delivery times vary depending on your location:

•  Domestic (within Portugal): 3–7 business days

•  International: 7–21 business days

• Please note: shipping times are estimates and may be affected by factors outside our control (such as customs or carrier delays).

Order Tracking

•  Once your order is shipped, you will receive a confirmation email with tracking details.

Lost or Damaged Packages

 • We are not responsible for lost or damaged packages caused by the carrier. If this happens, please contact the carrier directly.

Questions?

If you have any questions about shipping, contact us at contact@kacauproducts.store